At Forklift-Manual.com, we prioritize customer satisfaction and strive to provide the best possible service for our digital products. To support this commitment, we offer a detailed 180-day money-back guarantee for all digital manuals, provided they have not been accessed or downloaded. Our policy ensures that you can purchase with confidence, knowing you have ample time to request a refund if the manual remains unused.

Conditions for Refund

1. Unaccessed Digital Manuals: If you have not accessed or downloaded the digital manual(s) within 180 days from the date of purchase, you are eligible for a full refund.

2. Accessed Digital Manuals: If you have accessed or downloaded the manual(s) within the 180-day period and are not satisfied, we provide the following options:

   • Alternative Manual: We can supply you with another digital manual of equivalent value.
   • Store Credit: We can issue store credit to your account equivalent to the amount of your original purchase.

3. Non-refundable Conditions: Refunds cannot be processed for digital manuals that have been accessed or downloaded offline. Due to the digital format of our products, they cannot be returned once accessed.

We are dedicated to resolving any issues and are committed to providing suitable solutions, including replacement manuals where possible.

Anti-Fraud Measures

To protect against access fraud, our system records the IP address, location, and other relevant details at the time of "access" or "download." This information helps us monitor and prevent fraudulent activities. We take any fraudulent behavior very seriously and will take necessary actions to address and reprimand any fraudulent attempts.

Requesting a Refund

To initiate a refund request, please raise a support ticket through our designated support system. Our customer service team will review your request promptly and guide you through the necessary steps.

Reservation of Rights

Forklift-Manual.com reserves the right to decline a refund request under the following circumstances:

1. Unfair Exploitation: If there is reasonable evidence to suggest that the refund policy is being unfairly exploited.
2. Breach of Terms: If you are found to be in violation of our Terms and Conditions.
3. Fraudulent Activity: If we reasonably suspect fraudulent use of our services.

We strive to maintain a fair and secure environment for all our customers. Our refund policy is designed to be transparent and equitable, ensuring that genuine claims are honored while preventing abuse of the system.

Statutory Rights

This refund policy is in addition to your statutory rights. It does not affect any rights you may have under applicable consumer protection laws.

For any questions or further assistance regarding our refund and cancellation policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our services.